Responsible Gaming at bs99

Our Commitment to Responsible Gaming

bs99 is committed to providing a safe, fair, and enjoyable online gaming environment for every player in Bangladesh. We understand that while most players engage with our platform purely for entertainment, a small number may develop problematic gambling habits. Our responsible gaming program is designed to offer practical tools and guidance to ensure that gambling remains a fun activity — and never becomes a harmful one.

Whether you are playing slots, betting on cricket matches like BPL or IPL, or enjoying our live casino tables, we want your experience at bs99 to be positive and within your personal means. If at any point gambling stops being fun, please use the tools on this page or reach out to our support team immediately.

Age Verification and Player Protection

bs99 strictly enforces a minimum age requirement of 21 years for all players. This is a firm policy with no exceptions. When you register on bs99, you confirm that you are at least 21 years of age. We reserve the right to request proof of age at any point during your use of the platform, and accounts that cannot verify age will be suspended pending review.

We also strongly encourage parents and guardians to use internet filtering software to prevent underage individuals from accessing online gambling sites. If you are aware of a minor attempting to access bs99, please contact us immediately at [email protected] so we can take appropriate action. Protecting young people is a responsibility we take very seriously.

Deposit Limits — Stay in Control of Your Budget

One of the most effective responsible gaming tools available at bs99 is the ability to set personal deposit limits. You can choose to cap the total amount you deposit on a daily, weekly, or monthly basis. Once a limit is set, bs99 will not allow you to deposit beyond that amount during the chosen period — even if you request an increase, there is a mandatory 24-hour cooling-off window before any increase takes effect.

Deposit limits are especially helpful for players in Dhaka, Chittagong, Sylhet, and other parts of Bangladesh who prefer to budget their entertainment spending carefully. You can set your limits via the Account Settings section after logging in to bs99. We recommend reviewing your limits regularly to ensure they still reflect your financial situation and gaming goals.

Time-Out and Cooling-Off Periods

Sometimes a player just needs a break. The bs99 time-out feature lets you pause your account for a defined period — 24 hours, 7 days, or 30 days — without permanently closing it. During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will still be processed normally. Promotional emails will be suppressed for the duration of your time-out.

A cooling-off period is a lighter version of time-out — a short, structured pause of up to 72 hours that gives you space to reassess your gaming habits. Both features are available in your account settings. We encourage all bs99 players to use these tools proactively, not just when gambling becomes a problem. Building healthy gaming habits from the start makes a real difference.

Self-Exclusion — When You Need a Longer Break

If you feel that your gambling has gone beyond entertainment and is causing you financial, emotional, or social harm, the bs99 self-exclusion program allows you to block access to your account for a minimum of 6 months, up to a maximum of 5 years. During self-exclusion, your account is fully locked — you cannot log in, deposit, place bets, or accept bonuses. Any remaining balance at the time of self-exclusion will be withdrawn to your registered bKash, Nagad, or Rocket account.

Self-exclusion is a serious commitment, and we will not allow early reinstatement except in extraordinary circumstances reviewed by our compliance team. Once the exclusion period expires, a mandatory 7-day cooling-off review is required before reactivation. To request self-exclusion, please contact our support team directly at [email protected] with the subject line 'Self-Exclusion Request' and include your registered account username.

Self-Assessment — Signs of Problem Gambling

Ask yourself the following questions honestly. If you answer yes to two or more, it may be time to use our responsible gaming tools or speak to someone you trust.

• Do you gamble more money than you originally planned, or chase losses to try to win back what you've lost?
• Has gambling caused you to neglect work, studies, family responsibilities, or important social commitments?
• Do you feel anxious, irritable, or restless when you try to reduce or stop gambling?
• Have you borrowed money, sold possessions, or used bill money to fund your gambling?
• Do you hide your gambling activities from family members or close friends?
• Do you find yourself thinking about gambling even when you are not playing — planning your next session or reliving past wins?

If several of these statements resonate with you, please do not hesitate to contact our support team or reach out to a local mental health professional. Recognizing the issue is the first and most important step toward a healthier relationship with gambling.

How to Activate Responsible Gaming Tools on bs99

Accessing our responsible gaming features is straightforward. Follow these steps after logging in to your bs99 account.

• Log in to your bs99 account and navigate to your Account Profile icon at the top of the screen.
• Select 'Responsible Gaming' from the dropdown menu to access all available tools including deposit limits, time-out, and self-exclusion options.
• Choose the tool you need, set your preferred parameters (e.g., daily deposit limit of ৳2,000 or a 7-day time-out), and confirm your selection.
• Changes to limits that reduce your access take effect immediately. Increases to limits carry a mandatory 24-hour review delay for your protection.

Frequently Asked Questions — Responsible Gaming