bs99 Privacy Policy

Last Updated: January 2026

1. Introduction

bs99 ("we", "our", or "us") is committed to protecting the privacy and personal information of all users who access our online casino and sports betting services at https://bs99.vu. This Privacy Policy explains how we collect, use, share, and protect your personal data when you register an account, place bets, make deposits or withdrawals, or otherwise interact with our platform.

By using bs99, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all bs99 services accessible to players in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions across the country.

2. Information We Collect

We collect two broad categories of information: information you provide to us directly, and information collected automatically when you use our platform. We only collect data that is necessary to deliver our services, maintain account security, comply with applicable obligations, and improve your gaming experience.

Information You Provide Directly

• Full name, date of birth, and national ID or passport number (required for identity verification and age confirmation — you must be 21 or older to use bs99).
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Payment and financial details: mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions, and transaction history.
• Account credentials: username, password (stored in hashed form), and security question answers.
• Communications and support requests: messages sent to our support team, feedback forms, and any correspondence related to disputes or account inquiries.

Information Collected Automatically

• Device and browser information: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: pages visited, time spent on pages, game sessions played, betting history, and navigation paths through the bs99 platform.
• Cookies and similar tracking technologies: session cookies, persistent cookies, and locally stored preferences used to maintain your login session and personalise your experience.
• Geolocation data: approximate location derived from your IP address to verify service eligibility and support responsible gaming requirements.

3. How We Use Your Information

bs99 uses personal data only for legitimate and clearly defined purposes. We do not sell your personal information to third parties for their own marketing use. The specific purposes for which we process your data are set out below.

Account Registration and Verification

We use your identity and contact details to create and manage your bs99 account, verify that you meet the 21+ age requirement, and confirm your identity in compliance with know-your-customer (KYC) standards.

Payment Processing

Financial information is used exclusively to process deposits and withdrawals through your preferred payment methods, including bKash, Nagad, Rocket, and supported bank transfers. We do not store full payment credentials on our servers beyond what is technically necessary for transaction completion.

Platform Improvement and Personalisation

Usage and behavioural data helps us understand how players in Bangladesh interact with our cricket betting, slots, live casino, and fishing game sections. We use this data to personalise game recommendations, improve interface design, and fix technical issues on the platform.

Responsible Gaming Compliance

We monitor account activity to identify patterns that may indicate problem gambling behaviour. If our systems flag unusual activity — such as significantly increased bet sizes or unusually long gaming sessions — our responsible gaming team may make proactive contact to offer support and guidance.

4. Legal Basis for Processing

bs99 processes your personal data on the following legal grounds, depending on the specific activity involved:

• Contractual necessity: processing required to provide our gaming and betting services after you register an account.
• Legitimate interests: improving our platform's performance, preventing fraud, and ensuring the security of all players' accounts.
• Consent: sending promotional communications, setting non-essential cookies, and processing any optional data you have explicitly agreed to share.
• Compliance with legal obligations: identity verification, anti-money laundering checks, and record-keeping as required by applicable law and internal policy.
• Vital interests: detecting and responding to fraudulent activity, abuse, or security threats that could harm you or other players.

5. Cookies and Tracking Technologies

bs99 uses cookies and similar technologies to operate our platform effectively, keep you logged into your account between visits, remember your preferences (such as deposit methods and game filters), and gather aggregate analytics data. Cookies do not contain your password or payment details.

We categorise our cookies as: (a) Strictly Necessary — required for the platform to function; (b) Functional — remembering your settings and preferences; (c) Analytics — understanding aggregate usage patterns to improve the platform. We do not currently serve third-party advertising cookies.

6. How We Share Your Information

bs99 does not sell or rent your personal information to any third party. We may share your data only in the following limited and controlled circumstances:

• Payment processors: your transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, or Mastercard solely to complete deposit and withdrawal requests.
• Technology service providers: third-party vendors who help us operate our platform infrastructure, maintain servers, perform analytics, or provide customer support tools — all bound by confidentiality agreements.
• Game software providers: your player ID and aggregate session data may be passed to game studios such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi to enable gameplay and calculate results — these providers do not receive your financial or identity details.
• Legal and regulatory authorities: we will disclose personal information if required to do so by applicable law, court order, or government instruction, or where we believe disclosure is necessary to prevent illegal activity or protect the safety of our users.

7. Data Security

bs99 takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption on all data in transit, AES-256 encryption for stored sensitive data, access controls that restrict staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we make every reasonable effort to protect your data, no method of electronic transmission or storage is 100% secure. We encourage all players to use strong, unique passwords, enable two-factor authentication where available, and report any suspected unauthorised activity on their account to our support team at the earliest opportunity.

8. Your Rights

As a registered bs99 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us using the email address provided in the Contact Us section below.

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete data.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Note that we may be required to retain certain records for legal or compliance reasons.
• Right to restrict processing: you may request that we limit how we use your data in certain situations.
• Right to withdraw consent: where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid rights requests within 30 days of receipt. We may require identity verification before fulfilling any request.

9. Data Retention

bs99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. Account data is generally retained for the duration of your active account and for a period of up to 5 years following account closure, to meet legal and compliance obligations. Transactional records related to deposits, withdrawals, and betting activity may be retained for a longer period where required by financial recordkeeping obligations.

Once the retention period has expired, your data is either securely deleted or anonymised so that it can no longer be linked back to you as an individual.

10. Children and Minors

bs99 is strictly an adult platform. Our services are intended solely for individuals aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to bs99, please contact us immediately at the email address in the Contact Us section. We will investigate and, where confirmed, promptly delete all data associated with that account.

Right to Access

You may submit a Subject Access Request (SAR) at any time to receive a full copy of all personal data bs99 holds about you. We will provide this information free of charge in a structured, commonly used, machine-readable format within 30 days.

Right to Portability

Where technically feasible, you may request that we transfer your personal data directly to another service provider in a structured digital format. This right applies to data you have actively provided to us under a consent or contract basis.

Right to Object

You may object to processing based on legitimate interests at any time. If you object to receiving marketing communications from bs99, you can opt out by contacting our support team. We will action your request promptly and you will not receive further marketing messages.

Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint directly with us in the first instance. We take all privacy complaints seriously and will respond within 30 days. If you remain unsatisfied with our response, you may escalate the matter to the appropriate authority.

Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of any processing we carried out before you withdrew it.

11. Third-Party Links and Services

The bs99 platform may reference the names of third-party game providers and payment partners as part of describing our services. Our platform does not contain outbound links to external websites. Where a third-party service (such as a payment gateway) is accessed through our platform, that provider's own privacy practices will apply to the data processed directly through their systems.

bs99 is not responsible for the privacy practices of any third-party providers. We encourage you to review the privacy policies of any external services you interact with independently.

12. Changes to This Privacy Policy

bs99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of bs99 following any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this Privacy Policy periodically to stay informed of how we are protecting your information. Archived versions of previous policies are available on request.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bs99 handles your personal data, please contact our Data Privacy team at: [email protected]. We aim to acknowledge all enquiries within 2 business days and provide a full response within 30 days. For urgent security concerns, please include "URGENT PRIVACY" in the subject line of your email.

Your Privacy at a Glance

What bs99 Does to Protect You